Policies
Delivery
Last updated: 7 October 2026
This page explains where we deliver, what it costs, how long it takes and what happens if something goes wrong.
1. Where we deliver
We deliver to addresses within South Africa. Please check your street address, suburb, city and postal code carefully at checkout — we send parcels to exactly what you enter. At checkout we check the address for you (including that the postal code makes sense) and warn you if something looks wrong.
2. Free delivery in Bloemfontein
If your delivery address is in Bloemfontein (postal codes 9300 to 9340), delivery is free. We deliver within 1–2 business days of your payment being confirmed.
3. Everywhere else in South Africa: you choose your courier
For addresses outside Bloemfontein you pick a courier option at checkout and pay that courier’s published price. You see the price before you pay — there are no hidden charges. Our current options:
| Courier | Service | Time | Parcel | Price per parcel |
|---|---|---|---|---|
| PEP PAXI | Economy – collect from a PEP PAXI point | 7–9 business days | Standard bag (max 45 x 37 cm, 5 kg) | R 59.95 |
| PEP PAXI | Economy – collect from a PEP PAXI point | 7–9 business days | Large bag (max 64 x 51 cm, 10 kg) | R 119.95 |
| PEP PAXI | Speed – collect from a PEP PAXI point | 3–5 business days | Standard bag (max 45 x 37 cm, 5 kg) | R 109.95 |
| PEP PAXI | Speed – collect from a PEP PAXI point | 3–5 business days | Large bag (max 64 x 51 cm, 10 kg) | R 139.95 |
| PEP PAXI | Store-to-Home – delivered to your address | 3–5 business days | Standard bag (max 45 x 37 cm, 5 kg) | R 119.95 |
| PEP PAXI | Store-to-Home – delivered to your address | 3–5 business days | Large bag (max 64 x 51 cm, 10 kg) | R 149.95 |
| PostNet | PostNet2PostNet – collect from a PostNet store | 2–3 working days (add 1 day for outlying areas) | Up to 2 kg, no insurance | R 99.00 |
- Prices are the couriers’ own published prices, last checked on 2026-10-06. Couriers can change their prices; the price shown at checkout is the price you pay for that order.
- “Collect from” options mean the parcel is sent to a PEP PAXI point or PostNet store near you and you collect it there. At checkout we ask you for the store’s name and town.
- Larger orders may need more than one parcel; the price shown already includes every parcel. If your order is too big for these options, please contact us for a quote.
4. How long it takes
- Dispatch: we aim to hand your order to the courier within 3 business days of your payment being confirmed (business days exclude weekends and public holidays).
- Delivery: after dispatch, the courier’s own delivery time for the option you chose applies (shown above and at checkout).
- These are estimates, not guarantees. Busy periods, weather and courier delays can add time. If we expect a significant delay we will let you know.
We will email you when your order has been dispatched.
5. Our 30-day promise
In line with the ECT Act (section 46), we aim to complete every order within 30 days of your order. If we cannot, you may cancel the order on 14 days’ written notice and we will refund you in full.
6. When your parcel arrives
- Please check the parcel and its contents when you receive it. If it is damaged or something is wrong, tell us within 10 business days (see our Returns & Refunds page).
- Risk in the goods passes to you when they are delivered to the address you gave us, or handed to you at the collection point.
- Collection-point parcels must be collected within the courier’s collection period, and you will usually need your ID and the collection code/SMS. If a parcel comes back to us because it was not collected or the address was wrong, we will contact you; the cost of sending it again may be for your account.
7. Where is my order?
Contact us on WhatsApp +27 81 775 9070 or at info@willowswear.co.za with your order reference (it starts with WW-) and we will check for you.