Willows

Policies

Terms & Conditions

Last updated: 6 October 2026

These terms apply when you browse our website or buy from us. By placing an order you confirm that you have read and accepted them, together with our Returns & Refunds, Delivery and Privacy policies. They do not limit any right you have under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

1. Who we are

The website and the goods are provided by:

2. Our goods and prices

3. Placing an order

  1. Add items and sizes to your cart. You can review and change your cart, and correct your details, before paying.
  2. Enter your delivery details and choose Pay now. This is an offer to buy.
  3. You pay securely through PayFast.
  4. Your order is accepted — and a binding agreement between you and us is concluded — once PayFast confirms your payment and we send you an order confirmation email. If a payment fails or you cancel it, no agreement is concluded.

Please keep your confirmation email as your record of the transaction.

4. Payment

Payments are processed by PayFast. The payment methods you can use (for example card or instant EFT) are those PayFast offers you at checkout. We never see or store your card details. If we have to refund you, we do so to your original payment method.

5. Availability

Our stock is limited and shown on each product page. If an item sells out before your payment is confirmed we will tell you as soon as we find out and refund you in full, or offer an alternative if you prefer.

6. Delivery, returns and refunds

Delivery times and costs are explained in our Delivery page. Your right to cancel, return and be refunded — including the 7-day cooling-off period and your rights for faulty goods — is explained in our Returns & Refunds page, which forms part of these terms.

7. Quality and our responsibility

Our goods must meet the standards of quality, safety and durability that the CPA requires, and you have the rights set out in the Returns & Refunds page if they do not. Subject to those rights and to the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for an order is limited to the amount you paid for it. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Using the website

Please use the site lawfully and fairly. Do not try to interfere with it, access areas you are not meant to see, or use automated tools to place false orders. We do not promise that the site will always be available or free of errors, but we work to keep it running.

9. Intellectual property

The Willows Wear name, logo, designs, photographs and text belong to us. You may not copy or use them commercially without our written permission.

10. Electronic communication

You agree that we may communicate with you about your order electronically (email and WhatsApp), and that electronic messages satisfy any legal requirement for communication in writing.

11. Your personal information

How we collect and protect your personal information is explained in our Privacy Policy.

12. Complaints and disputes

If something goes wrong, contact us first at info@willowswear.co.za or on WhatsApp +27 81 775 9070 and we will do our best to put it right. You may also approach the National Consumer Commission or the Consumer Goods and Services Ombud. These terms are governed by the law of the Republic of South Africa and the South African courts have jurisdiction, without limiting any right you have under the CPA to approach other forums.

13. Changes

We may update these terms. The version that applies to your order is the one on the site when you placed it.